At All Super Brands, we understand that you may need to cancel an order. This policy outlines the conditions and procedures for canceling your order to ensure clarity and convenience.
1. Cancellation Timeframe
- Before Shipment: Orders can be canceled free of charge if the cancellation request is made before the order has been shipped. We recommend contacting our customer service team as soon as possible to ensure timely cancellation.
- After Shipment: Once the order has been shipped, it cannot be canceled. However, you may proceed with a return after receiving the order, in accordance with our Return and Refund Policy.
2. How to Cancel an Order
- Contact Us: To request a cancellation, email us at customercare@allsuperbrands.com with your order numberand reason for cancellation.
- Order Status: Our team will check your order status and confirm whether the cancellation is possible. You will receive an email notification once the cancellation request has been processed.
3. Refunds for Canceled Orders
- Before Shipment: If the cancellation is approved before shipment, a full refund will be processed to your original payment method within 7-10 business days.
- Partial Cancellations: If your order has been partially shipped, only the unshipped items can be canceled and refunded.
- Non-Refundable Items: Some items, such as personalized products or items marked as final sale, cannot be canceled or refunded once the order is placed.
4. Modifications to Orders
- Changes to Orders: If you wish to modify your order (e.g., change the shipping address or item quantities), please contact us as soon as possible. Changes can only be made before the order is shipped.
5. Cancellation Due to Unforeseen Circumstances
- Company-Initiated Cancellations: All Super Brands reserves the right to cancel orders due to unforeseen circumstances, such as product unavailability, payment issues, or suspected fraud. In such cases, you will be notified immediately, and a full refund will be issued.
6. Contact Information
If you have any questions or need assistance with canceling your order, feel free to reach out to our customer service team:
- Email: customercare@allsuperbrands.com
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Address: 705 Ecstasy Business Park, J.S.D. Road,
Mulund West, Mumbai 400 080, India.