At www.AllSuperBrands.com, we aim to provide a seamless shopping experience by ensuring that your orders are delivered promptly and securely. This Shipping and Delivery Policy outlines our shipping methods, delivery timelines, costs, and other relevant information.
1. Shipping Locations
- Domestic Shipping (India): We offer shipping across India, and it is free of charge.
- International Shipping: We ship to selected international destinations. A flat shipping fee of Rs. 5,000 is applicable for all international orders. Please note, customs duties and taxes of the destination country are the responsibility of the customer and will be billed separately by the courier or customs agency.
2. Shipping Methods and Costs
- Shipping Method: We offer one standard shipping method. The logistics provider will be selected based on who can best service the customer’s location. We work with reputed logistics partners to ensure reliable deliveries.
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Shipping Costs:
- Domestic (India): Free
- International: Rs. 5,000 per order
- Customs Duties and Taxes for international orders must be paid by the customer based on the destination country's regulations.
3. Delivery Timeframes
India:
- Order Cutoff Time: 6:00 AM (IST, GMT+05:30) Kolkata Timezone. Orders placed after this time will be processed the following business day.
- Handling Time: Orders are processed Monday to Friday. Orders are typically ready for shipment within 0-2 business days.
- Transit Time: 7-10 business days depending on the customer location. Deliveries may be delayed due to public holidays or other unforeseen circumstances.
International:
- Order Cutoff Time: 6:00 AM (IST, GMT+05:30) Kolkata Timezone.
- Handling Time: Orders are processed Monday to Friday, and shipments are typically ready within 0-2 business days.
- Transit Time: 12-16 business days depending on the destination. International shipments may experience delays due to customs processing and other external factors.
Please note that the delivery timeframes mentioned are estimates and can vary based on external factors such as courier delays, customs clearance, and public holidays.
4. Order Tracking
- Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
- Delivery Updates: We will keep you informed of your order’s progress through email notifications, including dispatch and expected delivery dates.
5. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a complete street address for delivery.
- Customs and Duties (International Orders): For international orders, the customer is responsible for any applicable customs duties and taxes, which will be billed separately by the courier or customs agency.
6. Delivery Issues
- Delayed or Lost Orders: We strive to ensure timely deliveries, but unforeseen circumstances such as customs delays, weather conditions, or carrier issues may impact delivery times. Please contact us if your order is delayed, and we will assist you in resolving the issue.
- Incorrect Addresses: Ensure your shipping address is accurate before placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses.
- Failed Delivery Attempts: If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, the courier may return the package to us. Additional shipping charges may apply for re-delivery.
7. Contact Us
If you have any questions or need assistance with your order, please contact our customer service team:
- Email: customercare@allsuperbrands.com
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Address: 705 Ecstasy Business Park, J.S.D. Road,
Mulund West, Mumbai 400 080, India.